Terms & Conditions

JIVO Technology (hereafter referred to as “JIVO”) hopes to make the online shopping process easy and efficient; these terms and conditions are designed to ensure your satisfaction and understanding of the purchase process. This page sets out the terms on which JIVO makes available products on its website located at http://www.jivotechnology.co.uk, http://www.jivotechnology.com, or any other variation of the above, referred to hereafter as “online shop”, available for purchase via the phone or internet. Please take the time to read these terms and conditions carefully before making a purchase using the online shop. By placing an order for any product, you agree to these terms and conditions, in full, as outlined below. If you do not agree to these terms, please do not proceed with your order 

About JIVO:
The online shop is operated by Jivo Technology LTD or its subsidiaries, a company registered in Ireland under company number 425681 and with its registered office and trading address at Unit 6 Keypoint Business Pk, Rosemount Industrial Estate, Ballycoolin Rd, Dublin 11 Ireland.

Legal Status & Terms of Sale:
By placing an order through the online shop you warrant that you are legally capable of entering into binding contracts and you are at least 18 years old. Purchases made on the online shop are for the personal or gift use of the buyer only and are not intended for resale, commercial purposes or any other commercial benefit. If you wish to resell JIVO products, or partner with JIVO, please contact info@jivotechnology.com

Descriptions of Products
& Warranty:
Descriptions and specifications of products on the online shop are not intended to be binding and are intended to give a general description of the products. JIVO may make any changes in the specification or description provided that this does not materially affect the quality or performance of the products. JIVO warrants that it has the right to supply and sell all the products offered by it on the online shop and that the products substantially comply with their description. JIVO further warrants that products sold through the online store will be free from defect and, if found to be defective, eligible for refund or in an amount up to, and not exceeding, original purchase price. In all other respects, and to the maximum extent possible, JIVO makes no other warranties or promises about the products, and any implied warranties are excluded.

Pricing and Payment:
The price of the products shall be the price listed on the online shop on the date of your order (except in the case of obvious errors or omissions) – Shipping may or may not be included in your final price as specified during the transaction process.
All prices on the online shop are quoted in USD ($) and must be paid for in full, including delivery charges if applicable, prior to delivery. Prices may change at any time but changes will not affect orders for which JIVO has already sent a confirmation email.
Payment must be by credit or debit card. We accept payment using Visa, MasterCard, and American Express
. Payment will be debited and cleared from your account upon receipt of your order by JIVO, unless an item is marked for Pre-Order in which case a preliminary authorization will be obtained with charges later applied at the time of order shipment. By completing our transaction, you confirm that the credit/debit card that is being used is yours or that you are lawfully authorized to use this card. All credit/debit cardholders are subject to validation checks and authorization by the card issuer, and the terms and conditions of those issuers. If the issuer of your payment card refuses to authorize payment to JIVO, JIVO will not be liable for any delay in receipt of product or non-delivery.

How the contract is formed between you and JIVO:
After placing an order, you may receive an e-mail from JIVO acknowledging the details of your order. Please note that this does not mean your order has been accepted. Your order constitutes an offer to JIVO to buy the products listed in the order.
IVO does not promise that products are necessarily available, and all products are offered for sale subject to availability. Once JIVO receives your order, we will check our stock for availability of the relevant items. If any product(s) are not in stock at the time of your order, you will receive an e-mail notification. All orders are subject to final acceptance by JIVO. Unless you cancel your order in accordance with the Cancellation policy below, acceptance of your order and completion of the purchase contract between you and JIVO will be finalized when JIVO dispatches the product(s) to you. JIVO may decline or cancel your order if, for example, JIVO is unable to obtain authorization for payment, the item ordered is out of stock or is withdrawn from sale, or if you do not meet the eligibility criteria set out above.

Delivery will be arranged by JIVO using a courier or postal service. Any times for delivery on the online shop or in any correspondence to you shall be approximate and indicative of best estimates, and shall not be binding upon JIVO. In cases where Free Shipping is offered, this method typically takes between three (3) to seven (7) business days in the USA.

Cancellation, Returns and Refunds:
JIVO hopes you will be totally satisfied with the products but if you would like to cancel your order and return the products you may do so within 14 working days after receiving them provided the product has not been customized or modified in a way as to render it unsellable to a third party. Customized, etched, printed, or otherwise modified products (whether modified prior to or after purchase) are not eligible for refunds. Contact info@jivotechnology.com to arrange return authorization for a product, instructions on where to send the product, and eligibility for a refund. Please enclose a copy of your order confirmation and your reasons for returning the products. Following receipt of properly returned, undamaged products, JIVO will confirm cancellation by email and will repay to you the cost of the products within 30 days from receipt of your cancellation by crediting the original purchaser’s payment card. JIVO will not refund the postage costs of delivery or return unless the products are determined defective.
Any items returned outside the 14 working day timeframe described above will only be accepted at JIVO’s discretion.

Limitation of Liability
JIVO’s liability to you is limited to refunding the price of the products as provided for above. JIVO is not responsible to you to any greater extent and in particular is not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit or otherwise) that you may incur as a consequence of its failure to comply with these terms and conditions of sale. Nothing in these terms and conditions shall serve to exclude or limit JIVO’s liability in respect of death or personal injury caused by JIVO’s negligence or the negligence of its officers or employees.

Jurisdiction and Applicable Law: These terms and conditions are governed by Irish law. The Irish courts will have exclusive jurisdiction over any dispute or claim arising from or related to these terms and conditions and/or use of the online shop. If any of these terms or conditions should be determined to be illegal, invalid or otherwise unenforceable, it shall be deemed deleted and the remaining terms and conditions shall survive and continue to be binding and enforceable.

JIVO may revise these terms at any time by amending this page or the relevant document. Please check this website from time to time to take notice of any changes made, as they are binding.

Use of Images or Photos for Custom Cases: You hereby expressly acknowledge and agree that any images or photos submitted to JIVO for are either owned by you or rightfully licensed to you for use and that such image submission adheres to International copyright and trademark law. Any misuse – whether directly or indirectly – as defined by infringement on the rightful owner’s trademarks or copyrights are your sole responsibility and your use of any images that violate any intellectual property laws shall be at your sole risk and liability. You further agree to hold JIVO and its subsidiaries harmless from any claims that might arise from misuse of the image or photo you are submitting or have submitted, and you hereby agree to indemnify JIVO from any legal or financial liability resulting from such use.